Returns & Exchanges

14 days from delivery

You have 14 calendar days from the day your order is delivered to request a return. Contact us before sending anything back so we can authorise it and give you the return address.

What we accept

  • Unworn, unwashed and unaltered items with original tags attached
  • Original packaging where possible
  • Try items on over underwear — we cannot resell anything worn against bare skin

What we cannot accept

  • Requests made more than 14 calendar days after delivery
  • Worn, washed, altered or damaged-after-delivery items
  • Intimates and swimwear, for hygiene reasons
  • Final sale items, clearly marked as such at the time of purchase
  • HFF Signature pieces, which are printed to order — unless faulty, misprinted or damaged in transit

How to start a return

  1. Email support@herfemmefit.com with your order number, the items you are returning and the reason
  2. We reply within one business day with a return authorisation and the return address
  3. Post the items back using a tracked service and keep your receipt
  4. Once your return arrives and passes inspection, we refund to your original payment method within 5 business days

Please wait for authorisation before shipping anything back. Unauthorised returns can go missing, and we cannot refund a parcel that never reaches us.

Exchanges

Wrong size is the most common reason people write to us. Because stock moves quickly we cannot guarantee a direct swap — the fastest route is usually to return the original and place a new order for the size you want. Email us and we will tell you what is in stock before you decide.

Return shipping

  • Faulty, damaged or incorrect item — we cover return shipping. Send a photo and we will sort it immediately.
  • Change of mind or wrong size — return shipping is yours to arrange. Original shipping charges are not refunded.

Refunds

Refunds are issued to the original payment method within 5 business days of your return arriving and passing inspection. Your bank may take a further 3-5 days to show the credit.

Customers in the UK and European Union

If you are ordering from the United Kingdom or the European Union, you have a statutory right to cancel within 14 days of receiving your order and a further 14 days to return the goods. These rights apply in addition to the policy above and are not limited by it. Email support@herfemmefit.com to exercise them.

Something arrived wrong?

Email support@herfemmefit.com with your order number and a photo. We fix these first and ask questions later.